Asia - It’s become more important today than ever to have visibility in your supply chain. DHL tells us how you can manage your processes better, if only you knew where your shipment was.
Previously, the company took as long as 56 hours to notify customers of shipments that have been placed on the wrong flight or offloaded shipments. DHL says that time has been shaved down to two hours, which in turn helps CSCOs manage their supply chains better.
“We tell customers the package hasn’t made this flight [within two hours], so they can tell their customers who may have manufacturing schedules planned. This improves everybody’s view of the supply chain through a more proactive approach,” said Jonathan O’Leary, Senior Director of the First Choice Performance Improvement Performance Management, Asia Pacific for DHL.
The First Choice program is a service initiative launched by DPDHL. The company has set an ambitious goal of being the first choice for every customer when it comes to choosing a logistics provider.
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